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FAQs

What currency are the prices I see on the site?
All prices are originally presented in USD (North American Dollars) and can be changed to Mexican Pesos. However, when making the payment there may be variations due to the dollar-peso price of the day.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days for your order to ship, average shipping time is 15-21 days. Tracking numbers will update 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at hello@virtualcontact.com.mx

I am not satisfied with my order, can I make a return? What if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to return for a full refund. You must return it at your own expense, once we have received the product, we will refund the full amount of your original purchase. Include all names and order numbers on returned packages.

Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been shipped, use our easy return system for a full refund.

I have entered an incorrect address, what do I do now?
If you've misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you verify if the address provided is wrong, please notify us by email at hello@virtualcontact.com.mx. If the given address is wrong, we can change the correct address within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different dispatch centers based on your location. Average shipping time is 15-25 business days.

I have a question that was not answered, can you help me?
Absolutely! We are here to help make your life more enjoyable! Email us at hello@virtualcontact.com.mx and we will be happy to help you in any way we can.

We receive a large number of emails. If you want a quick response, please specify your order number in Subject, and state your concern as clearly as possible.
Thank you.

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