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Refund and Returns Policies



En Virtual Contact We want our customer to be satisfied with the products purchased. If for any reason you are not happy with the product sent, we will facilitate the replacement of it or the cancellation of the purchase and sale operation and the refund of the amount of the product, through a simple and free process.

It is important not to open, break, manipulate or use the product to be returned, this being the first condition for the replacement of the product or refund of the amount of the same, it is necessary that the product to be returned be returned to Virtual Contact, in the same state in which it was sent by Virtual Contact.

That is, if the box arrives broken or the product is open, please do the following to report it and return the money or send a new package:

  • Take photos of the package when it is received in poor condition and a photo of the shipping guide.
  • Send the photos and report the immediate event to with the Subject "Problem in Shipping".
  • You have 24 hours to report any anomaly. The time starts counting from when the package is received.

In the event that the responsibility for the state of the package is Virtual Contact or from the parcel, we send a new package with the merchandise and a guide to return the product for free.

If you do not like the product or it is not what you expected.

To comply with the conditions of return, replacement of the product or refund of the amount thereof, the buyer, user or consumer must comply with the following conditions:

Within five (5) calendar days after receiving the purchased product, you must notify Virtual Contact, via email to Expressing their willingness to return the product and request its replacement or the cancellation of the sale and purchase transaction and the refund of the amount of the product. Please put in the Subject of the mail "Return".

Subsequently, within ten (10) calendar days, following your notice, you must return the product to Virtual Contact by private courier service, preferably using the same courier company that delivered the product, to the address that will be indicated in the reply to the previously sent email.

The buyer, user or consumer will cover the cost of the parcel or courier used to return the product to Virtual Contact, and consequently the risk for the loss, impairment, destruction, or any other factor of the returned product will be borne by the latter, until it is received by Virtual Contact, at the address that will be sent by mail.

The returned product must be received by Virtual Contact, in the same conditions in which it was sent to the buyer, consumer or user, being in the original box or packaging, not presenting any alteration and not being open, in the case that they are consumable products, otherwise the return will not be coming.

Within 48 hours (FORTY-EIGHT HOURS) after Virtual Contact receive the returned product, Virtual Contact will contact you to confirm the replacement of the merchandise or the refund of the amount thereof.

Virtual Contact gladly accepts your returns and will replace the product or refund the amount of your purchase with options that you choose, as long as it meets the conditions described. 

Virtual Contact will exchange the returned product for an equal one, or for another with a value equal to the returned product, at the discretion of the buyer, user or consumer.

Refund of the amount of the returned product, for which the buyer, user or consumer will have any of the following options:

Refund to your credit / debit card for the value of the product that was purchased in Virtual Contact.

If your payment was made in cash, or by bank transfer to the account of Virtual Contact, you will need to provide a bank account (CLABE) to which Virtual Contact can make a refund of the amount of the returned product.

Important: If Virtual Contact dictate the origin of the refund and / or return, will return only and exclusively the amount received in your accounts. Under no circumstance Virtual Contact will pay interest, fees or any extra amount for delays, errors or omissions in refunds and / or in the processes of the manufacturer or distributor.

These return policies apply solely and exclusively to direct retail sales, and for no reason will they apply to wholesale buyers, resellers, distributors and commercial agents who market the products of Virtual Contact, with whom there is a continuous commercial and business relationship.

For questions and / or clarifications, please contact us through our customer service center at

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