The following guidelines illustrate the Shipping Policies and the possible situations related to them.
All orders are shipped within 24 to 48 hours of ordering using DHL eCommerce, USPS, or ePacket, depending on your location and the fastest service available.
The typical delivery time is between 21 and 60 business days, however you can receive your items much earlier.
All orders are shipped with a tracking number so it can be tracked every step of the way!
Packages may face delays beyond our control, such as customs or postal delays.
To ensure that your package is delivered correctly and that you receive your shipment within the specified time frame, please make sure your address is complete and correct.
Sometimes the delays can be a combination of several factors, so we advise to rule out situations going from the simplest, which is what happens most of the time, to the most elaborate where we need the intervention of third parties.
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left them your package.
If the address is correct and the package is not in the post office or with your neighbors, please contact us at firstname.lastname@example.org with your order number.
If there is a problem with your shipping address, we may send you your product again, but you will have to bear the costs.
In case you reject any shipment On our part, you will be solely responsible for the original shipping charges, plus the cost of returning the package. This amount will be deducted from your total refund.